ONE STEP AHEAD WHEN YOU CAN’T MANAGE, WE MANAGE

Service delivery & projects that keep you ahead.

Projectas is a consulting studio specialised in IT service delivery, digital project management, and operations enablement. We connect DevOps, Security, and Support into one fluent delivery motion.

7+ years IT service & delivery leadership
40% faster incident response across teams
Global media, pharma & enterprise ops
Delivery snapshot
Production stable
IT Service Delivery & Operations
A+E Global Media Incident, Problem, ITSM
Jira / Confluence Freshservice Datadog
Digital Project Management (R&D IT)
Teva Pharmaceuticals MVP, POV, cross-functional
MVP delivery Risk mitigation Executive reporting
IT Service & Knowledge Management
Teva Knowledge, automation, SLAs
Service continuity KB governance Process optimisation
Delivery impact
Incident response −40%
Recurring issues −25%
RCA-driven prevention & clear, structured reporting across stakeholders.
Services

What Projectas delivers

From stabilising production to shipping digital products, we cover service delivery, project management, and the operating model in between.

SD

Service Delivery Management

Stabilise operations, protect SLAs, and keep production flowing.

  • Incident & problem management across global teams
  • SLA / KPI design, monitoring, and continuous improvement
  • Service continuity and escalation handling
  • ITSM tooling optimisation (Jira, Freshservice, ServiceNow, Datadog, PagerDuty)
PM

Digital Project & Program Management

Deliver projects on time, with clear MVP scope and alignment.

  • End-to-end digital project delivery & governance
  • POV / MVP definition and incremental delivery roadmap
  • Cross-functional alignment across R&D, IT, and business
  • Risk identification, tracking, and mitigation planning
CX

ITSM & Operations Consulting

Build a service model your teams can rely on every day.

  • Process design for incident, problem, and change
  • Knowledge management and workflow automation
  • Service desk optimisation & cross-team collaboration
  • Executive-ready reporting & decision enablement
Approach

How we work with you

A practical, outcome-driven model: understand where you are, stabilise the present, then build a delivery rhythm that scales.

From firefighting to fluent delivery

Projectas combines hands-on IT operations experience with digital project delivery. We speak the language of engineers, service desks, and leadership – translating between them so your organisation can move as one.

The goal: less noise, fewer escalations, and a reliable flow of outcomes your stakeholders can trust.

1
Assess & align
We map your current service and delivery picture: SLAs, tooling, communication flows, and pain points. Together we define what “good” looks like.
Inputs: incidents, SLAs, team feedback
2
Stabilise & unblock
Immediate wins first – rerouting misdirected work, reducing response time, clarifying escalation paths, and putting lightweight governance in place.
Outputs: playbooks, workflows, reporting
3
Scale & optimise
With stability in place, we shape a repeatable delivery model: MVP roadmaps, knowledge management, and service improvements embedded into normal work.
Focus: sustainable delivery – not heroics
Experience

Enterprise-grade background

Experience across media, pharmaceuticals, energy and public sector – from specialist roles to leading global service delivery.

Selected roles

New York · Zagreb · Remote
  • IT Service Delivery Manager – A+E Global Media: leading service delivery and ITSM operations for broadcast and digital platforms.
  • Digital Project Manager – Teva Pharmaceuticals: managing global R&D IT initiatives, MVP strategies, and cross-functional delivery.
  • IT Service & Support Knowledge Manager – Teva: automation, workflow optimisation, and enterprise knowledge management.
  • IT Operations & Support – E.ON, RWE: service desk performance, ERP/CRM stability, and operational projects.
ITIL practices Incident & problem management Cross-team alignment Executive reporting

Measurable outcomes

Examples from recent work
−40%
Incident response time
Through workflow optimisation and clear routing.
+50%
Delivery output
Better coordination across DevOps, Security, and Support.
−30%
Delivery delays
Stronger planning, risk management, and stakeholder updates.
−25%
Recurring incidents
RCA-driven prevention and knowledge improvements.
Contact

Let’s talk about your delivery

Share where you are today and what you’d like to fix or build. We’ll respond with an honest view on fit and next best steps.

Whether you are firefighting incidents, struggling with cross-team alignment, or preparing a new digital initiative, Projectas can help you design a way forward.

Typical starting points: stabilising production, defining MVP scope, improving ITSM processes, or aligning delivery between multiple teams and stakeholders.

Based in Zagreb · working with clients across Europe & US

You can also reach out directly at info@projectas.hr.